# /news-insights/about-you-cash-on-delivery-seller-payouts — About You Launches Cash on Delivery in 22 Countries: What It Means for Seller Payouts # https://o1.eu/news-insights/about-you-cash-on-delivery-seller-payouts # Operator One — Merchant of Record for European marketplaces. ## Metadata - Canonical URL: https://o1.eu/news-insights/about-you-cash-on-delivery-seller-payouts - Published: 2026-10-07 - Publisher: Operator One (https://o1.eu) ## Summary About You now offers Cash on Delivery in 22 marketplace countries. Payment is captured at delivery, so payouts follow delivery, not shipment. ## Full article By Operator One Editorial, 7 October 2026 About You announced on 6 October 2026 that Cash on Delivery (CoD) is live in 22 of its marketplace countries. Customers can now pay for their order when the parcel arrives. For sellers, the main change is timing: payment for a CoD order is captured at delivery, not at shipment, so the payout comes later than for a prepaid order. Settlement, payouts and invoicing otherwise stay the same. ## Which countries support Cash on Delivery on About You? Cash on Delivery is available in 22 About You Marketplace countries: - DACH and Benelux: Germany, Austria, Belgium, the Netherlands, Luxembourg - Western and Southern Europe: France, Italy, Spain, Portugal - Nordics: Denmark, Sweden, Finland - Central and Eastern Europe: Poland, the Czech Republic, Slovakia, Slovenia, Croatia, Hungary, Romania - Baltics: Estonia, Latvia, Lithuania See the About You marketplace profile (https://o1.eu/marketplaces/about-you-germany) for the storefronts Operator One sells on. ## How Cash on Delivery changes seller payouts About You has set out four points for sellers: - Payment is captured at delivery, not at shipment. The payment for a CoD order is captured once the parcel has been delivered and paid by the customer. There can be a gap between shipping an item and receiving the payout. About You says this is expected and is not a delay. - Transactions can move into the next month. Because of delivery times, carrier cash settlement and payment cut-off times, captures and refunds for orders or returns at the end of a month may only appear in the following month's report. This is not an error: the amounts are included in the next settlement. - Settlement, payouts and invoicing do not change. CoD orders are not handled separately. They are part of the standard settlement files, payouts and invoices, like all other orders. - Delivery problems are checked with the carrier first. If a payout for a CoD order is delayed or cancelled because of a failed delivery, a refused parcel or a carrier delay, the first step is to check the shipment status with the carrier. For anything else, sellers contact their About You Partner Manager or the service desk. ## What to plan for as a seller - Cash flow: CoD orders are paid out after delivery, so allow for a longer gap between shipping and payout than on prepaid orders. - Month-end reconciliation: orders shipped in the last days of a month can settle in the next month. Match them against the following settlement before treating them as missing. - Refused and failed deliveries: with CoD, a parcel the customer does not accept is not paid for. Track carrier status closely so these orders are caught early. Our guide to selling on About You (https://o1.eu/news-insights/how-to-sell-on-about-you-2026-operator-guide-dach-eu-fashion) covers the application, content standards, compliance and commission in more detail. ## What it means for brands selling through Operator One Operator One sells on About You as the legal seller, so CoD orders run through Operator One's About You account like every other order. The About You settlement files and month-end reconciliation are handled by Operator One, not by the brand. Read how the Merchant of Record model (https://o1.eu/merchant-of-record) works, or book a call to talk about About You for your brand. ## Frequently asked questions ### In which countries does About You offer Cash on Delivery? In 22 About You Marketplace countries: Germany, Austria, France, Italy, Spain, Belgium, the Netherlands, Denmark, Sweden, Finland, Luxembourg, Slovenia, Slovakia, Portugal, Poland, the Czech Republic, Latvia, Lithuania, Estonia, Croatia, Hungary and Romania. ### When does a seller get paid for a Cash on Delivery order on About You? Payment is captured once the parcel has been delivered and paid by the customer, not when it ships. The payout follows in the regular settlement after that, so there is a gap between shipping and payout. About You says this is expected and not a delay. ### Why does a Cash on Delivery order from late in the month show up in next month's report? Delivery times, carrier cash settlement and payment cut-off times can push captures and refunds from the end of a month into the following month's report. The amounts are included in the next settlement. ### Are Cash on Delivery orders settled separately on About You? No. Cash on Delivery orders are part of the standard settlement files, payouts and invoices, like every other order. ### What should a seller do if a Cash on Delivery payout is delayed or cancelled? If the cause is a delivery problem, such as a failed delivery, a refused parcel or a carrier delay, check the shipment status with the carrier first. For anything else, About You asks sellers to contact their Partner Manager or the service desk. Source: About You Marketplace announcement to partners, 6 October 2026. ## FAQ (structured) Q: In which countries does About You offer Cash on Delivery? A: In 22 About You Marketplace countries: Germany, Austria, France, Italy, Spain, Belgium, the Netherlands, Denmark, Sweden, Finland, Luxembourg, Slovenia, Slovakia, Portugal, Poland, the Czech Republic, Latvia, Lithuania, Estonia, Croatia, Hungary and Romania. Q: When does a seller get paid for a Cash on Delivery order on About You? A: Payment is captured once the parcel has been delivered and paid by the customer, not when it ships. The payout follows in the regular settlement after that, so there is a gap between shipping and payout. About You says this is expected and not a delay. Q: Why does a Cash on Delivery order from late in the month show up in next month's report? A: Delivery times, carrier cash settlement and payment cut-off times can push captures and refunds from the end of a month into the following month's report. The amounts are included in the next settlement. Q: Are Cash on Delivery orders settled separately on About You? A: No. Cash on Delivery orders are part of the standard settlement files, payouts and invoices, like every other order. Q: What should a seller do if a Cash on Delivery payout is delayed or cancelled? A: If the cause is a delivery problem, such as a failed delivery, a refused parcel or a carrier delay, check the shipment status with the carrier first. For anything else, About You asks sellers to contact their Partner Manager or the service desk.